The error “GT102” indicates the GPU has stopped communicating with Windows. When this happens Windows will instruct the driver to go into recovery mode, which resets the GPU. When the GPU is reset the game receives an error that the GPU has been removed and shuts down.
There are a few steps you can follow to try to resolve the problem:
- Make sure you have updated your graphics drivers:
- Restart the computer. If this error occurs, sometimes the driver can remain in an unstable state after it resets the GPU.
- If you are playing at a high desktop resolution (or with multiple monitors at high resolution) you can try reducing the display resolution or disabling extra monitors.
- You can delete the local cache stored in this folder: %localappdata%\GearsTactics. This will reset video settings and remove some cached graphics data. The game will go through first time boot again, but your save games will not be affected.
- If you are running the Windows Store version of the game, open a command prompt window as an administrator and run the command “sfc /scannow”. This will run a system file check and repair any corrupt files.
- If the above steps don’t work try going back a version for the graphics driver.
- If you are still experiencing problems there are a few areas to check on your hardware:
- Check the cable being used to connect the display to the GPU. If you are using a high resolution display make sure you are using a high speed HDMI or Display Port cable.
- Check the power supply and make sure it can supply enough power. Most common setups will require a 500 watt power supply. A high end GPU and CPU can increase this requirement to 600 or 700 watts.
- Check the power connection to the GPU. If your GPU has a 12 pin, 14 pin or 16 pin connection, it can benefit from having two separate power cables from the power supply instead of one power cable that is split at the end.